Privacy policy

Last Updated: 10/08/2026

Lumos Golf Limited operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Lumos Golf Limited is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.

  • Financial information including payment card details, transaction details, payment confirmations and other payment information processed securely through our payment providers.

  • Account information including usernames, passwords, preferences and settings where applicable.

  • Transaction information including products viewed, added to your cart, purchased, returned, exchanged or cancelled.

  • Communications with us including information provided when contacting customer support.

  • Device information including information about your device, browser, network connection, IP address and other identifiers.

  • Usage information including information about how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from:

  • Information provided directly by you when placing an order, creating an account, contacting us or using our Services.

  • Automatically through our website, including cookies and similar technologies.

  • Our service providers, including Shopify and payment providers who help us operate our business.

  • Other third-party services where applicable.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process orders, complete payments, arrange delivery, manage returns, provide customer support, maintain accounts and improve your shopping experience.

Marketing and Advertising

Where you have provided consent or where permitted by law, we may use your information to send marketing communications, promotional updates or show relevant advertising.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in our emails.

Security and Fraud Prevention

We use personal information to protect our website, detect fraudulent activity, maintain security and protect our customers.

Communication

We use your information to respond to enquiries, provide order updates and maintain communication regarding our Services.

Legal Requirements

We may process your information where required to comply with legal obligations, respond to lawful requests or protect our rights.

How We Disclose Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify and other service providers who support website operation, payments, analytics, customer support, storage and fulfilment.

  • Delivery and shipping providers to complete your orders.

  • Marketing and advertising partners where applicable.

  • Third parties where required by law or where necessary to protect our rights.

These third parties process information in accordance with their own privacy policies.

Relationship with Shopify

Our Services are hosted by Shopify, which provides the technology that allows us to operate our online store.

Information submitted through our website may be processed by Shopify and other service providers in order to provide and improve our Services.

To learn more about how Shopify handles personal information, you can view Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve your shopping experience.

You can manage cookie preferences through your browser settings or our cookie consent tools where available.

Third-Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing the privacy policies of any external websites you visit.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information.

However, no online system can guarantee complete security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights and Choices

Depending on applicable law, you may have rights including:

  • The right to access your personal information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your information.

  • The right to restrict or object to certain processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to manage marketing preferences.

To exercise these rights, please contact us using the details below.

We may need to verify your identity before processing requests.

International Transfers

Your personal information may be processed outside the United Kingdom or European Economic Area by service providers such as Shopify.

Where information is transferred internationally, we rely on appropriate safeguards required by applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact us at:

Email: info@lumosgolf.com

For the purposes of applicable data protection laws, Lumos Golf Limited is the data controller of your personal information.