Shipping policy

Last Updated: 10/08/2026

At Lumos Golf Limited, we aim to provide a smooth and reliable delivery experience from the moment your order is placed.

Order Processing

All orders are processed within 1–3 working days after payment has been received.

During product launches, limited releases or periods of high demand, processing times may take slightly longer. If there are any significant delays, we will communicate this through the contact details provided at checkout.

Once your order has been dispatched, you will receive a confirmation email containing your delivery information where available.

UK Delivery

We currently offer delivery within the United Kingdom.

Delivery options and prices will be displayed at checkout.

Estimated delivery times:

  • Standard UK Delivery: 2–5 working days after dispatch

Please note that delivery times are estimates and are not guaranteed.

International Delivery

International delivery options may be introduced in the future.

Any available international delivery services, costs and estimated delivery times will be displayed at checkout.

Customers are responsible for any customs charges, duties or taxes that may apply to international orders.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

Delivery Issues

Please ensure that your delivery address is correct before completing your order.

Lumos Golf Limited cannot be held responsible for delays, failed deliveries or additional costs caused by incorrect delivery information provided by the customer.

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@lumosgolf.com

We will work with you and the courier to investigate the issue.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with details and photographs of the issue.

If your parcel is confirmed as lost or damaged during transit, we will work with the courier to resolve the matter and provide an appropriate solution.

Changes to Your Order

If you need to make changes to your delivery address or order details, please contact us as soon as possible.

Once an order has been dispatched, we are unable to make changes or redirect deliveries.

Limited Release Products

Lumos products are often released in limited quantities.

Orders placed during product launches may experience slightly longer processing times due to increased demand.

Limited availability does not affect your statutory consumer rights.

Contact

If you have any questions regarding shipping, please contact us at:

Email: info@lumosgolf.com