Refund policy

Last Updated: 10/08/2026

At Lumos Golf Limited, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

If you have changed your mind, you may return your order within 14 days of receiving it.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • Returned with all original tags and packaging

  • Free from marks, odours or damage

We reserve the right to refuse a refund if returned items do not meet these conditions.

How to Start a Return

To request a return, please contact us at info@lumosgolf.com within 14 days of receiving your order.

Please include:

  • Your order number

  • Your full name

  • The reason for your return

Once your return has been approved, we'll provide instructions on how to return your item.

Returns sent without contacting us first may not be accepted.

Return Postage

Unless your item is faulty, damaged or incorrect, you are responsible for the cost of returning your order.

We recommend using a tracked delivery service, as Lumos Golf Limited cannot be held responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 working days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery at info@lumosgolf.com.

Please include photographs where possible so we can resolve the issue as quickly as possible.

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate remedy in accordance with your statutory rights.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or product, please return your original order (if eligible) and place a new order through our website.

As many of our products are released in limited quantities, we cannot guarantee stock availability.

Limited Edition Products

Our collections are often produced in limited quantities.

A product being sold as a limited edition or "once it's gone, it's gone" does not affect your statutory consumer rights.

Your Statutory Rights

Nothing in this Returns & Refund Policy affects your rights under UK consumer law.